Email us. You do not need to sign in to use this page.
We reply on business days.
How we can help
This page is public: you do not need to sign in to ask for help. We support Solar Future customers whose accounts were created by our team.
- Sign-in, passwords, and consumer units
- kWh usage, solar credits, and plan invoices
- PIX payment (QR code or copy-and-paste)
- Data correction, a copy of your data, or account closure
Do not send your password by email. If you can, include the account CPF or CNPJ and a short description of the issue.
Account, correction, and deletion
There is no open self-service registration and no in-app account deletion. Accounts are created by the Solar Future team.
To correct data, request a copy, or close and delete your account (and data we are not legally required to keep), email us using the contact above. We confirm identity before completing the request, as provided by Brazil’s General Data Protection Law (LGPD, Law No. 13,709/2018).
Controller registration number: 63.520.366/0001-01.
You may also file a complaint with Brazil’s National Data Protection Authority (ANPD).
Signing in
- Sign in with CPF or CNPJ and your Solar Future password
- There is no in-app password reset: email support to request a new password
- Managers use the same app for units, users, plans, and billing
Invoices and PIX
The app accepts PIX only. Charges are generated with Asaas, a Brazilian payment institution. If a payment does not update the invoice status, write to us with the invoice date and amount.
Privacy
How we handle personal data is described in the Privacy Policy.